(last update 3 February 2025)
Article 1: Scope of application and applicable provisions
1.1 The business relationship between Let’z Friends (as defined below) and you, a natural person or legal entity, is based on mutual trust and governed by these terms and conditions, the tariff conditions and, if applicable, any other terms and conditions or specific documents agreed between the parties. The provisions agreed between the parties must be understood in a manner compatible with the mandatory provisions (from which the parties cannot derogate) contained in the laws and regulations in force in the Grand Duchy of Luxembourg. Please read the following general terms very carefully as they determine the use and buying conditions of www.letzfriends.com.
1.2 By visiting and using www.letzfriends.com you expressly agree to these terms. Please note that they may be updated. Any changes made to the terms are effective upon their publication on www.letzfriends.com.
1.3 Let’z Friends may decide at its sole discretion whether or not to enter into a business relationship with you, without being obliged to give reasons for any refusal.
1.4 The aim of Let’z Friends is to facilitate the Purchase of Tickets and the organization of Events. By accepting the present Agreement, the Client expressly waives his/her right of a version of Agreement in French and/or German.

Article 2: Definitions
Purchase means the act of acquiring a Ticket or any other product or service offered by Let’z Friends.
Event means any organized gathering, activity, or occasion hosted, managed, or promoted by Let’z Friends or on its behalf, whether physical or virtual.
Let’z Friends means Letz Friends, a simplified private limited liability company (société à responsabilité limitée simplifiée) incorporated and existing under the laws of the Grand Duchy of Luxembourg, having its registered office at 3, rue du Haut-Ruisseau, L-6446 Echternach, Grand Duchy of Luxembourg and registered with the Luxembourg Trade and Companies Register under number B294052.
Ticket means any physical or electronic document issued by Let’z Friends, or on it’s behalf, that grants the Client the right to access a specific event, subject to the terms and conditions outlined in this Agreeent.
Client means any natural person or legal entity that proceed with the Purchase of a Ticket.
Refund Policy means the refund policy of Let’z Friends (that can be accessed here).
Agreement means these terms and conditions, the tariff conditions and, if applicable, any other terms and conditions or specific documents agreed between the parties.

Article 3: Purchase
3.1. Each Purchase is subject to this Agreement as well as any other terms and conditions that a third-party promoter may require. The third-party promoter reserves the right to exclude any client for bad behaviour or any misconduct that might damage the venue, threaten other clients or rise any security issue. Entrance to an Event might be refused if the client does not comply to security measures in place in the respective venue.
3.2. Parental consent is required to create an account and use www.letzfriends.com if you are under the age of 18.
3.3. It is your responsibility to provide the correct information during the purchase process (Name, Family Name, email, etc). Once you have received your tickets, please check upon reception for any errors in this regard, as well as title, date and venue of the Event.
3.4. The Purchase is confirmed only once an order number (order ID) has been allocated to your purchase after hitting the “confirm”-button on Let’z Friends’ buy out process. The order ID is allocated once the payment has been duly received and the order and purchase is only complete once the payment has been received.
3.5. In accordance with the Luxembourg Consumer Code (art L.222-9, paragraph 7), the Client is not entitled to retract from its contract and/or purchase. Please note that exceptions may apply in accordance with our Refund Policy, which the Client expressly acknowledges and accepts.
3.6. With a purchase to one of our Events, we will use the information the Client provides us to fulfill our obligations to him/her in delivering that service, and, where the Client has indicated so, keep him/her up to date about other events that may be of interest to him/her.
3.7. Let’z Friends provides all Event-relevant information found on Let’z Friends website: venue, price, schedule and is responsible to provide any updates. Please note that this Event-related information is subject to change and may vary from the information printed on the Ticket at the time of Purchase.
3.8. The final Purchase order price includes the face-value of the Ticket(s), relevant pre-sale tax and order fee as well as applicable VAT. Besides VAT and said costs, no further costs will be added. The final Ticket price is due upon placing the order. The offered payment methods may vary.
3.9. The number of Tickets per order may be limited. The maximum number of Tickets that can be purchased per order is indicated during the purchase process. If one Client exceeds this limit with more than one order, Let’z Friends may cancel the Purchases, and the relevant Tickets will not grant access to the Event.
3.10. Once the Purchase has been duly received, the order is confirmed, and a confirmation email is sent to the address provided during the order process. It may take up to three (3) hours for this email to be generated. Please contact us via [email protected] in case you should not have received your tickets forty-eight (48) hours ahead of the show. If you wish to do so or require any further information, please provide all relevant information including the order ID, email address and full name.
3.11. The confirmation email contains a download link allowing you to download a PDF document containing your Tickets. Reading and printing requires the latest version of the Adobe reader. Each page of this document is one Ticket. Each ticket contains a QR code which allows one entry per scan. Tickets may be printed (in B&W or color) but can also be presented and scanned on your smart phone (in B&W or color).
3.12. Each ticket contains a QR code which allows one entry to the first Ticket to be presented to the scanner. We strongly advise not to post your Ticket on social media or any publicly accessible webpage.
3.13. The Client agrees not to sell, reproduce, alter or counterfeit the ticket for any reason. Unauthorized duplicated, counterfeited, sold, resold, or copied tickets may be cancelled without compensation. We reserve the right to deny any of the privileges attached to the Purchase of the Tickets to anyone that we determine is or has been in violations with the present Agreement.
3.14. The Ticket is a revocable license and admission may be refused upon refunding the face value of the ticket. Unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. Tickets purchased from unauthorized sources or Ticket touts may be lost, stolen or counterfeit, and if so are void. Let’z Friends will prosecute any ticket counterfeiters.
3.15. A Ticket cannot be replaced if lost, stolen or destroyed, and is valid only for the Event for which it is issued. A Ticket is not redeemable for cash.
3.16. Any public promotional use of the Ticket(s) (such as, but not limited to, ticket competitions on socials, press or any other media) are strictly forbidden and may result in the cancellation of the said Tickets. Any promotional use of the Tickets where brands are associated to the concert or show require prior consent of the promoter.

Article 4: Miscellaneous
4.1. For organisation purposes, the venue of an Event may be changed at the request of any party which may be involved in the organization of said Event. The change of venue may not give right to a refund with respect to the bought tickets or to any expenses such as, amongst others, travel expenses incurred by the client in order to attend the show.
4.2. If the amount the Client pays for a Ticket is incorrect, or if the Client is able to order a Ticket before its designated on-sale date, or if the Client is able to order a Ticket that is not supposed to be available for sale, Let’z Friends shall have the right to cancel that Purchase or Ticket and refund the full amount that the Client paid, including fees.
4.3. By attending a Event and being part of the participants, the Client is aware that he/her may be recorded, filmed or photographed.
4.4. Let’z Friends may investigate and press charges against any violation of the Agreement. A delay in such action shall not be deemed a waiver of such charges.
4.5. Should there be any term or policy that is being found invalid by a jurisdiction or court, the parties agree that all other terms and policies remain in effect.
4.6. The terms and conditions of this Agreement shall be governed by and in accordance with the laws of the Grand Duchy Luxembourg and exclusive jurisdiction of the courts of Luxembourg-City.